28 days old

Parts Manager

MacQueen Equipment Group
Apple Valley, MN 55124
  • Job Code
    119934259
Description:

Reporting to Senior Parts & Inventory Manager, the primary purpose of the Parts Manager is to manage the day to day operations of the parts department. The position leads the parts team to obtain the highest levels of customer satisfaction and department performance while assuring that company processes and procedures are followed and non-conforming conditions are corrected.

. Requirements:

Duties and Responsibilities

Maintains highest levels of customer satisfaction

Provides support and clear communications to internal customers

Interacts with factory representatives and support personnel

Monitor Parts Department performance with key metrics, including revenue, profitability, and efficiency

Leads, trains for and ensures the highest levels of customer service, both external and internal, is provided by the entire parts department staff

Properly staffing the department, which includes hiring, training, motivating and monitoring the performance of all parts department staff

Oversees:

o Customer parts order processing

o Telephone sales

o In-store merchandising

o Purchasing and expediting of parts and materials

o Warehousing and storage systems

o Shipping and receiving

o Office functions

o Safety programs in material handling and vehicles

o Office parts processes and filing

Inventory Management Duties:

o Forecasting and planning

o Monitors unusual demand patterns in parts sales

o Performs all stock ordering tasks assigned

o Coordinates all physical counts


Customer Satisfaction


Maintain excellent customer relationships through immediate conflict resolution

Provide support and clear communications to internal customers

Positively interact with factory representatives, vendors and support personnel


Skills and Experience


Excellent inventory management knowledge

Solid equipment and parts knowledge

Good understanding of financial aspects of inventory management

Knowledge of inventory control theory

Ability to coach, mentor, train and develop parts team

Microsoft Office skills to include Excel and Word

Dealer Operating System experience required, CDK experience a plus

Excellent people and customer relations skills

At least 2 years parts management experience

At least 5 years experience in the automotive, heavy truck or equipment industry

4 year degree or combination of 2 year degree and equivalent experience required





PI119934259

Categories

Posted: 2020-04-26 Expires: 2020-05-27

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Parts Manager

MacQueen Equipment Group
Apple Valley, MN 55124

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