28 days old

Card Services Specialist

UNFCU
Long Island City, NY 11101
  • Job Code
    120107756

US-NY-Long Island City

Category: Customer Service

Overview

This position upholds UNFCU's commitment to provide quality Member Service and represent the Credit Union in a positive and professional manner. The Card Services Specialist enhances the member experience by responding to member inquiries in a timely manner and resolving member issues related to credit and debit card maintenance.

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Responsibilities

  • Ensure superior member service and satisfaction by effectively resolving members' card related issues through the department email management system and phone line.
  • Assist members with card dispatching (express/standard delivery) to designated locations/duty stations as directed.
  • Perform necessary maintenance/adjustments to members' cards, block accounts, and complete transfers.
  • Provide support to Call Center and branches for card related member issues.
  • Navigate multiple service applications.
  • Review credit and debit card transactions with members and differentiate between disputes and possible fraudulent use.
  • Process fraudulent claims from members in accordance with regulation and network guidelines.
  • Review daily reports when necessary.
  • Assist Department Manager/Supervisor with ad hoc tasks as needed.


Qualifications

TECHNICAL COMPETENCIES:
  • Computer proficiency with basic to intermediate knowledge of Microsoft Word, Excel and PowerPoint
  • Basic knowledge of debit and credit card processing


BEHAVIORAL COMPETENCIES:
  • Conscientious and detail oriented with ability to problem solve
  • Able to manage multiple tasks and provide a high level of service
  • Excellent verbal & written communications skills
  • Ability to work independently and within a team environment
  • Professional appearance and willingness to work flexible hours



WORK ENVIRONMENT/CONDITIONS
  • Standard office conditions


In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must (i) be aware of BSA matters commensurate with the position; (ii) report any suspicious activity to the manager or compliance department; and (iii) satisfactorily complete any required BSA training.



PI120107756

Categories

Posted: 2020-05-05 Expires: 2020-06-05

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Card Services Specialist

UNFCU
Long Island City, NY 11101

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